I can't save pages or acces my recorded ones

Hi, i cannot access any of my archived pages. They just don’t show up in the extension, even though I had over 100 megabytes of information, and I never deleted anything. When I try to view the folders, all that shows up is a ‘‘loading’’ message for hours, and it doesn’t want to save new pages either.
In fact, it doesn’t even give me an option to create a new folder in which to save the pages. When I click ‘‘Start’’, I only get the message: Recording will start after the page reloads… I’ve restarted my pc, closed and opened the browser, but nothing seems to work.
Could someone please help me?

Oof. Sounds like something has gone seriously wrong with the database that the extension uses. Data loss always sucks and I’m sorry this happened to you. It’s not a problem we encounter often and we’re not aware of any bugs on our side that would cause this to occur.

If you keep regular backups, you could try and replace the database that ArchiveWeb.page uses to store the archived items? On my Mac this is located at:

/Users/henry/Library/Application Support/Google/Chrome/Default/IndexedDB

On Windows I think this will be:

%USERPROFILE%\AppData\Local\Google\Chrome\User Data\Default\IndexedDB

The folders we need will be prefixed with chrome-extension_oelobdeikjofjgkbgplfccjefejkjodg or similar. To find the correct string of characters (it might be different from mine as I have the developer version installed?), open the extension, go to the homepage, and look in the url bar. Mine looks like this: chrome-extension://oelobdeikjofjgkbgplfccjefejkjodg/replay/index.html

There should be two folders that we need to copy. In my case these are as follows:


Quit Chrome and make a copy of both folders to your Desktop just in case!

Find the corresponding folders in your backup drive that you hopefully have, replace the database folders, open Chrome again and open the extension? See if anything has returned?

I hope this is helpful and at least provides a decent starting point… If it’s a more complex data recovery issue than this, I’m not sure how much help I’ll be able to provide.

In the future, we recommend saving your files out to WACZs and keeping them elsewhere on your disk. In-browser database storage is decent but personally I have a low degree of trust in web browsers for long-term archival storage.